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Chapman Board and Care Steals Clients Property – Soliciting CDSS & CCLD Regulating Agencies Help for Closure – Keith Torkelson, MS (2018)

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California Department of Social Services – Community Care Licensing Division – Case Finding – Theft Complaint

Abstract – Executive & Allegation Summary – Theft and Loss – Complaint Summary

If and when we call the California Department of Social Services (CDSS) Community Care Licensing Division (CCLD), we would testify that back in 2012, we sent a representative to pick up our property at the Chapman Campus. The Chapman Campus includes both Board and Care Facilities and Room & Board Facilities. More than twenty (20) pieces of our property were not returned to us. We would ask whether there is a statute of limitations. If we were not affected by said limitations, we would go on to say: We attempted to recover our property in person, yet failed. Over time, we have moved past losing about three-quarters (by item count) of our now Stolen Property. Remember, we are not talking theft by clients; rather it is the staff at Chapman Board and Care (CB&C) that very likely stole our property. At this time, we would like to attempt recovery of some of the items (see Table) we have not been able to get over losing. Currently, we are in the year 2018. The property was stolen at Chapman Board & Care back in 2012. One of the reasons we move so slowly is that we did not wish to burn bridges with the Chapman Campus located in Garden Grove, California. Obviously, we have no witnesses. More than three (3) years ago we went to the campus site to approach our friend William for his take on the matter. The staff member (Elizabeth) with a machete in hand told him not to talk to us.

FYI - Complaint Hotline - California Department of Social Services (CDSS)

http://www.cdss.ca.gov/inforesources/CCLD-Complaint-Hotline

CDSS Programs › Community Care Licensing (CCLD)

“IF YOU SEE SOMETHING, LET US NO!”

To file a complaint regarding a state licensed community care facility or child care facility, call

1-844-LET US NO = 1-844-538-8766

Inspiration (CDSS)

“Remember, when you report suspected violations, you not only protect individuals in care facilities, but also perform a service to your community. How can I file a complaint regarding a facility, a facility licensee, or a facility staff person?” Our complaint is with staff persons: Matt AKA Chris and Elizabeth.

Table - Acronyms

-
Acronym	Meaning	Notes
-
ARF	Adult Residential Facilities
CCLD	Community Care Licensing Division	A division of (CDSS) Handles Complaints
CDSS	(California) Department of Social Services	http://www.cdss.ca.gov/
DBHS	Division of Behavioral Health Services
DHCS	(California) Department of Health Care Services
RCF	Residential Care Facility
-

Table – Acronyms in Context of Licensed Care Facilities – Last Reviewed: 20180603-SUN:

Table - Acronyms

List – Purpose Elimination

[HOLD BACK – COPY TO PRODUCTS]

Table – Attempts at MSG Classifying Housing Projects

Table – Itemizing Our Complaint

Table - Rate Your Board & Care

Figure – CANHR on Theft and Loss

Table – Steps to Process & Recover Material Losses (2012-2019)

Table – Property Losses 2012 @ Chapman Campus – Most All Surrendered

Table – Property Losses 2012 @ Chapman Campus – Would Like Back

Table - Regulatory Entities in Charge of Oversight of Facilities

List – Purpose Elimination


Purpose	Eliminated	Retained

Apply our lived experience		X
Apply some Housing Related Assessment Tools (HRATs)	X
Describe the nature of a trap	X
Have some of our stolen property returned to us (Recovered)		X
Improve our Housing Centered Resource Base (HCRB)		X
Learn more about Licensed Care Facilities		X
Promote a Housing Advisory Board (HAB)		X

List – Purpose Elimination – Last Reviewed: 20180606-W:

Legacy - Abstract – Executive Summary

Our specialty here at MSG is “Biopsychosocial Assessment”. While reporting, we usually jump right in with the results from our assessments. For this our first Accountability MHSA Innovations Newsletter solely dedicated to Housing about the disadvantaged in and around Orange County California, we open with photographs that chronicle some of our efforts, including those efforts about the homeless. Sometimes, just witnessing a homeless individual’s plight is the only thing we can do for them. One of our favorite contributions for the Homeless of Orange County (HOC) is donating property for resale at the Mental Health Association’s (MHAOC) Thrift Store in Santa Ana. A few years back, one item we donated resold for $50.00. The primary purpose of this paper is to address one or more unmet needs about Housing The Disadvantaged (HTD). We propose a few ideas, yet of premier importance is the establishment and maintenance of a Housing Advisory Board (HAB). Once again, the primary deliverable for this study is the photographs and captions. We order items from Higher to Lower Priority. Lower Priority Items will more or less be revisited in the future. We hope what you find here is worthwhile. At the last minute, we closed what we call our 72-Hour Placement Experiment (72PE). Our 72PE “Failed”. In other words, we failed to place ourselves. We will focus on publishing our 72PE findings before the close of this 2018 Spring Quarter.

[INSERT LINK TO AMIN-0013]

Accountability the MHSA Innovations Newsletter (AMIN-0013) - The “HomeeGee Housing Issue” (KE Torkelson, MS, 2018).

http://ktork46.blogspot.com/2018/04/accountability-mhsa-innovations.html

Apr 26, 2018 - Keith Torkelson & AVEY Housing - “Every Picture Tells a Story”.

Housing Advisory Board Promotion

Until the proper channels take notice and get back to us, Mentalation Solutions Group (MSG) will continue to advocate for a Housing Advisory Board. As you may well know, Orange County has a serious and “nationally recognized” (Chau, 2018) issue for housing the disadvantaged. This includes “TheOC’s” relatively small homeless population. We recommend that the pieces in the housing puzzle be united under a Housing Advisory Board (HAB). This report is part of our knowledge base about Board and Care Facilities.

Honesty – Justice - Accountability

We would like the Chapman Board and Care (CB&C) People of Interest to return some, if not all, of our belongings. Even though the theft of our property by Chapman Board and Care took place in 2012, we wish them to treat us justly and return our property. In a table below, we outline our highest priority items. We have included photographs and images, so Chapman knows what to look for.

Responsible Agencies

Up to this point, MSG (we) have relied on CB&C staff and us for remedying our complaint. When we visited the site, Elizabeth, the groundskeeper at the time, drove us away with a machete in hand. Elizabeth has a history of intimidating us. That is the reason we bought a hammer. Note that the hammer is in the list of stolen property. We considered bringing the small claims court on board for this property challenge, yet we were too fatigued to carry through the process. We are drafting this report for an audience that includes CCLD (Community Care Licensing Division (CDSS). It has been over five (5) years, and we are still traumatized with intrusive thoughts about our stolen property.

FYI - Community Care Licensing Division - Case Finding

The Torkel Saga 2059: Chapman Board & Care – Allegation of Battery Report (KE Torkelson, 2017)

http://the-torkel-saga-2059.blogspot.com/2017/12/chapman-board-care-chapman-board-and.html

Dec 13, 2017 - Keith E Torkelson Reviews Chapman Board and Care In Scope of Alleged Unprotected ... Sample Complaint Involving Chapman Board & Care.

How is it the Chapman Campus?

The reason we here at MSG make reference to a Chapman Campus is that the Chapman operation in Garden Grove, California, maintains at least three facilities. The largest and major facility is Chapman Board & Care (CB&C). Two other smaller houses fit the Room & Board (Rent a shared room) model. In 2012, we lived at both levels. We called the house (R&B) where we had our first bed, the Blue House of Hope (BHOH). Unfortunately, we lost hope during our first month.

Unclaimed Property V Theft

It is hard to believe that the site administration and staff would not know that the items we address in this complaint are not the property of Keith E Torkelson, MS. MSG’s goal is to have Chapman and regulatory agencies discover this report in the form of its’ online distribution. The Chapman Contracting Office (CCO) has not only our phone number on file, but also the phone number of our oldest sister and representative, LA Kline. Below, we included images of Elizabeth’s Garage for Unclaimed Property (EG4UP).

[INSERT GARAGE IMAGE(s)]

Chapman Campus - Property Garage

Figures – Property Garage at Chapman Campus

Assault with Machete – Brandishing

In 2012, the Chapman Campus retained a property worker. Her name was Elizabeth. She routinely brandished a machete. In addition, Elizabeth maintained “her” property locker. This locker was in the form of a garage adjacent to property number 2 of 3. She was very guarded about letting people see her collection. Some of the items were from people who left the campus for reasons such as death. It makes sense that if no one came to claim anything for say more than a year, it would be best to reclassify said property as Elizabeth’s. We sent a rep Michael, to collect all our belongings. Since he did not have an itemized inventory of our goods, he trusted the staff at the Chapman Campus to give all our belongings back. This did not occur

[INSERT MACHETE PICTURE]

Impressions & Trauma

Board and Care Complaints – California Department of Social Services (CDSS)

How is it that for the second time, we are not going through channels to formally report our Complaints to the California Department of Social Services? It is all in the distribution statistics. We have submitted numerous reports at the state level. More often than not, what we received back was not satisfactory to us, as well as our interests. In general, three (3) state-level workers are going to see your complaint or whatever. A staffing chain in scope might constitute: A person to open the letter (or review it online – accession it), the primary worker concerned, and any escalation effort for supervisory support. The worker and/or supervisor may one or both respond if you get a response at all. We include some FYI website links below. We have yet to find a standard licensed care complaint form to work with. It looks like in this case, our theft report (complaint), the Community Care Licensing Division (CCLD) of the California Department of Social Services is in charge.

CDSS & CCLD

FYI - CCLD Complaints - California Department of Social Services

http://www.cdss.ca.gov/Reporting/File-a-Complaint/CCLD-Complaints

Reporting › File a Complaint

“It is the responsibility of the licensing agency, the parents or other responsible party, and the provider to ensure that licensed Community Care Facilities are providing safe care. Community Care Facilities are required by state law and regulation to follow basic health and safety practices.”

Table – Itemizing Our Complaint

Associated with The Chapman Campus – Featuring Chapman Board & Care (2012)


##	Risk Factor	Legacy Complaint 2017	This Complaint 2018	Note

1	Physical Abuse/Corporal Punishment	X
2	Sexual Abuse
3	Personal Rights	X	X
4	Unlicensed Care
5	Fire Clearance
6	Crimes	X	X
7	Physical Plant	X	X
8	Record Keeping
9	License
10	Neglect/Lack of Supervision	X	X
11	Food Service	X
12	False Statements	X	X
13	Medication	X
14	Financial Abuse
15	Level of Care	X	X
16	Qualifications
17	Financial Issues	X
18	Questionable Death
19	Other	X	X

Table – Itemizing Our Complaints – Chapman Board & Care (2012) – Last Reviewed: 20180606-W:

Nature of Legacy Complaint

Chapman Board & Care – Chapman Board and Care – Chapman Campus

Consumer Review – 2012 Allegation of Battery (KE Torkelson, 20171213)

Battery Complaint - Chapman Board & Care Campus 2012

Dec 13, 2017 - Keith E Torkelson Reviews Chapman Board and Care In Scope of Alleged Unprotected Battery Complaint - Complaint Involving Chapman Board & Care.

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20171213-W: Case Brief – Failed To Protect – Legacy Report

This is a formative report for Fall Quarter 2017. To the point: MSG’s principal, i.e., the highest authority with MSG, Keith E Torkelson, had his nose broken (2012) while staying temporarily at the Chapman Board and Care Campus in Garden Grove, California. This report addresses events that occurred during the first six (6) months of 2012. The perpetrator, “Mike” had just shoved “Lynda” to the ground (See exhibit A). Keith came to her aid. She indicated this was usual and customary behavior for “Mike”. “I don’t need help getting up!” Upon returning to a position near “Mike”, Keith received a broken nose from “Mike’s” right fist. No police report was filed, and no medical care was arranged. Mr. Torkelson has permanent scar tissue on the bridge of his nose. On behalf of Mr. Torkelson, MSG had trouble delivering the report because one of Chapman’s administrators, Mathew was Mr. Torkelson’s friend. The California Department of Social Services inspired us to publish this material, as it may help other people out with housing in times of hardship.

Licensed Community Care Facilities

Board & Care Rules

FYI – “Residential Care Facilities for the Elderly (RCFEs) sometimes called “Assisted Living” (e.g., 16+ beds) or “Board and Care” (e.g., 4 to 6 beds) are non–medical facilities that provide room, meals, housekeeping, supervision, storage and distribution of medication, and personal care assistance with basic activities.” (Aug 17, 2017)

FYI - California Advocates For Nursing Home Reform (CANHR)

Residential Care/Assisted Living - What You Need to Know – CANHR

CANHR Factsheets

CANHR Factsheets Index

Table - Rate Your Board & Care


Facility	City	Stars	Time Frame

Eden Manor	South Gate	1.0	2004
West Glen Manor	Westminster	3.5	2006
Chapman Board & Care	Garden Grove	2.0	2005 & 2012

Table – Rate Your Board and Care – Lived Experience for Buster – 5.0 Stars is the best score – Last Reviewed: 20180606-W:

FYI – Inspiration – About Theft and Loss

10. Theft and Loss (pdf)

http://www.canhr.org/factsheets/nh_fs/html/fs_theft.htm

Figure – CANHR on Theft and Loss

[INSERT TEXT CROP]

Figure – CANHR On Theft and Loss

Theme - Housing Board and Care – Security

There are at least three aspects of security in housing. One is the dependability of your bed. The second involves safety to oneself and minimizing the risk for bodily harm. The last is the steadfastness of your material property. This report deals with theft of material property. When one moves into a Board and Care environment, they generally have with them their most prized possessions. When these possessions are stolen, they more likely than not have to be replaced. We lost our property after a brief stay in 2012 on the Chapman Campus. Now, some six (6) years later, we have yet to replace everything. Therefore, the 2012 Chapman Board & Care theft incident is still open in our minds and records. You might ask why not just go to the site and pick up the missing items. A few years ago, we gave it a try. Elizabeth, the groundskeeper with a machete in hand, drove us away. She told our friend William not to talk to us.

Special Topic - How is it we Tagged a Fire Extinguisher in 2012

It really disturbed the Chapman Campus Administration that we tagged one of their five (5) fire extinguishers. We had trouble sleeping one night, so we walked about the Board & Care facility. We took notice of one of the fire extinguishers at the end of a long hall. It was out of date. So we took it off the wall with the intent to bring it to the staff’s attention in the morning. While walking past another fire extinguisher in the same hall, we noticed it was out of date. We thought, " Hum, this isn’t right (up to code and all), how can we impress on staff that they need to bring all of their fire extinguishers up to date. Well, we made one disappear. Our bad. Yet staff sure noticed. That was our intent. Thinking back, we are lucky we did not wait for the nurse’s station night person to go to the bathroom and pro-actively discharge one of the out-of-date fire extinguishers into the nurses' station :o(- We were overly stressing which can impair our judgment. Some of us thinks that the reason Chapman Staff stole our property was to pay for the missing (out-of-date and all) Fire Extinguisher.

[INSERT IMAGE OF OUT OF CODE FIRE-EXTINGUISHER]

Out of Code Fire Extinguisher

Legality of Brandishing A Weapon

It looks like Elizabeth has the legal right to wave a machete at us, as well as others, such as William. Her behavior appears to fall short of either assault or battery. We clearly remember two occasions of her closing space on us with her machete in hand. Both times we were a bit anxious. Maybe these incidents were our problem, overreacting and all. The machete's true purpose was for her to trim the on-campus plants.

[INSERT IMAGE OF A MACHETE]

Table – Steps to Process & Recover Material Losses (2012-2019)


Step	Note	Status

Inventory Belongings	Begin in Ernst 2013
Gather Photographs and Images	2013-2018	Fully Executed
Document Replacement Costs
Laptop Computer		Found
Leather Coat Sample Replacement Cost	Macy’s	$500.00
Research Small Claims
Take Complaint to Small Claims	Not worth it
My Wallet	CBC – Medication Counter	Went for car keys yet nurse had my wallet
Pre-Publish
Search Process	Cumulative	About 2 Years
Things I am Grateful to have back	HP g6 Laptop
Continue Searching – Brown’s	2018	Close Effort
Continue Searching – Storage	2018	Close Effort
Calculate Estimated Loss	Base on replacement cost	Roughly $1000.00
Blog about it	Planned 2018 June
Bring This Complaint to Social Services Attention	Planned 2018 summer

Table – Steps to Process Material Losses (2012-2019) – Last Reviewed: 20180606-W:

FAQ – Is it really gone?

Even though we eventually discovered that our property pick up person deposited what he was given near the front of our storage, we were not satisfied until we dug some odd ten feet to the back. It is crazy how much effort it takes to convince oneself that things are really gone. In a manner, we are still searching. For one, our pill sorter box is not replaceable. It's small enough that we hope it has slipped past our multiple inventories.

[INSERT IMAGE OF STORAGE - Pending]

2012 – Unmet Need

In 2012, we hooked up with a new case manager, helper, and life coach. His name was Oswaldo Escalante. On May 28, 2014, while processing our property losses, we determined that Oswaldo was responsible for collecting up our belongings because we did not have the resources to do it for ourselves. On this day, while at Brand New Day, we ran into Matt N., the onsite manager for Chapman Board and Care. He said nothing of any property we left behind.

Table – Property Losses 2012 @ Chapman Campus – Most All Surrendered


Material	Place Last Seen	Note

Closet stuff (Miscellaneous)	CBC Bedroom
Cookware	BHOH Kitchen
Cow figurine
Dish drainer	BHOH Kitchen
Food	BHOH Kitchen
Headphones	Unknown
HP Laptop Computer	CBC Bedroom	We found it
Medication	CBC Bedroom
Orange Toolbox	CBC Bedroom	Contained supplies and office supplies
Rainbow Bridge	CBC Bedroom	Art – Not replaceable
Shazam Sculpture	CBC Bedroom	Art – Not replaceable
Shelf stuff (Miscellaneous)	CBC Bedroom
Sports Toys in Boat	Boat in Storage
Bulletin Board	CBC Bedroom	Would like back

Table – Inventory of Lost Items – Status Surrender - Last Reviewed: 20180606-W:

CBC=Chapman Board and Care

BHOH=Blue House of Hope (Room & Board)

CGGC=Chapman Garden Grove Campus

Table – Property Losses 2012 @ Chapman Campus – Would Like Back


Material	Place Last Seen	Status

Hammer	BHOH	Would like back
Jumper Cables	BHOH	Would like back Still have not replaced
Pill Sorter	CBC Bedroom	Would like back Going to check at Kaiser for a replacement
CAT Hat	CBC Bedroom	Our CAT hats just seem to walk away on their own
Karaoke Machine	Piano Room	Would like back
Leather Coat (sample cost)		Would like back
Pill Sorter	CBC Bedroom	Impossible to replace Last effort Kaiser Garden Grove On June 5, 2018

Table – Status of Lost Items – Status Would Like Back - Last Updated: 20180606-W:

My bed on occasion - Room and Board issue

There was another thing we lost periodically while at the Chapman Campus. This was our bed. We would come home, and another person would be in our bed. As reported in the Assault and Battery Report, we lost the integrity of our nose permanently.

[INSERT PHOTOGRAPHS AND IMAGES]

Jumper Cable - Quality of type stolen

Strainer that we were going to donated to the Blue House of Hope

Actual photo of the pill system

We have been unable to replace it

There is our hammer mounted out front of the Blue House Of Hope (BHOH)

We were all hopeful

We had a workspace in the BHOH

Stolen - Our Prize Leather Coat

We owned it from 1995 to 2012

The Karaoke Machine

We were going to donate it to Chapman Board & Care

If things worked out!

Sansa Media Player - Stolen

Flash Drive with Data Disappeared

Table - Regulatory Entities in Charge of Oversight of Facilities

Health and Human Services Agency


Agency		Helpfulness

Aging		Not
Consumer Affairs		Not
Emergency Medical Services Authority		Not
Health and Human Services		SoSo
Health Care Services		Not
Office of Statewide Health Planning and Development		Not
Public Health		Not
Social Services		Most

Table – State Of California – Housing Regulatory Agencies – Last Reviewed: 20180606-W:

New Resource – Contact (Withheld)

We will wrap it up now!

On May 30, 2018 we attended the Annual Meeting of the Minds conference. In our last effort that day we met a new resource in the scope of Community Care Licensing. Her name is Marina Stanic of the Community Care Licensing Division of the California Department of Social Services. On June 1 she sent us an email stating: “Let me know if you need anything else”. For now we will add her our Housing Resource Binder (HRB). We hope that we have tagged this report in a manner that Marina will find this complaint by herself.

End of Report

Gallery at the End