Housing Help Line Triage Questions (2025) by Keith Torkelson MS
Feature Photo
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Requirement |
Specification |
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Title |
Housing Help Line Triage Questions (2025) by Keith
Torkelson MS |
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Author |
Keith Torkelson MS (Pathology) |
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Blog |
Housing Advisory |
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Date Posted |
July 2, 2025 (W) |
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Project |
Housing Solutions Bundle |
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Project Element |
Housing Help Line |
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Purpose |
Make our material public so it can help people immediately |
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Special Population |
Homeless |
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Images |
Around 20 |
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Filename |
HHL_Housing_Help_Line_Process_25040902_Triage_Process |
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Target |
Orange County Health Care Agency |
Triage Questions
>These FAQs are centered about the Housing Help Line element of a Housing Solutions Bundle. During June of 2025 we presented this material for the local, Orange County, Behavioral Health Advisory Board. It was well received. We had hoped to get a Public Comment slot in front of the Behavioral Health Services Act Housing Interventions Workgroup (HIW) for July 2025. It looks like the HIW will have no Public Comment slots. The estimated time to collect the FAQ information is 15-30 minutes. All operators (agents, interceptors) will address housing and living arrangements as a top priority
Yes or No Else Brief Answers
Is this a manner of life & death?
If so call “911”
Is this a housing and living arrangements call?
Preferences & Matching
If this is a housing issue…We will help
What is your phone number?
What is your zip code?
How much do you have to spend per month on rent?
Do you have a Smartphone?
Do you have a Laptop?
Do you have a Television?
Are you used to wearing headphones?
Would you like food included?
Do you have transportation?
Do you want a shared room or room to yourself?
When are you looking to move?
Can you move yourself?
How much help do you need?
Do you have family to help you?
Do you have substance use issues?
Have you been in the hospital recently?
Do you plan to go into the hospital soon?
Do you like spending time at home?
Where do you live and lived before?
Who do you live with?
When you were a child, did you have to share a bedroom with your siblings?
Did you like it or did you want your own room?
Which part of town do you live in?
What are good and bad areas to live in your town?
Images @ the End
Majority of Images by Keith "Buster" Torkelson MS, BS
